FAQ

Is your site secure?
Yes. Our site uses a secure server certificate to encrypt your personal and credit information during your online transaction.

Who can I contact about my order?
The Kenwood Inn online orders department can assist you with your order Monday – Friday, 8:00am – 4:00pm Pacific time at reservations@kenwoodinn.com or 800-353-6966.

Shipping
All gift cards are mailed United States Postal Service. Delivery time to most locations is 5-7 business days. All orders placed after 12pm Pacific will be sent the following business day. We regret that Overnight and PO Box delivery is not available.

Inventory & Out of Stock
All items sold in our online store are in stock unless otherwise indicated. In the rare event an item is determined to be out of stock after you’ve completed your order, a customer service representative will contact you to inform you and make the necessary arrangements.

International Orders
Delivery is currently available to addresses in the United States and Canada only.

Returns & Exchanges
Gift cards cannot be returned or redeemed for cash unless required by law. Kenwood Inn and Spa is not responsible for lost, stolen or damaged gift cards or any unauthorized card use. Unused value remains on card.

Sales Tax
Applicable state sales tax will be charged on all merchandise except packaged food items.

Personal Information
Your personal and credit information is secure and will be used for the purposes of fulfilling your order only. We will not provide this information to a third party.

What is a “Shopping Cart”?
Your Shopping Cart is a helpful tool that displays the items you’ve selected from our store during your visit. Items will remain in your cart for up to one week or until you check out. Click on the Shopping Cart link to view added items and revise your order or proceed to check out.

How do I remove items from my shopping cart?
To remove items from your cart, simply click on the remove item box next to the item you wish to remove and click “update cart”.

How do I purchase the items in my shopping cart?
Click “Checkout” and you’ll be taken to the checkout screen to input your credit card information and shipping information. From here, click “Checkout Now” to complete your order.

Can I purchase products offline?
You may place your order over the phone Monday - Friday, 8:00am – 4:00pm Pacific time. Please call 800.353.6966. A credit card is required.

Payment Policy
To place an order online, or by phone, a major credit card is required. Kenwood Inn accepts American Express, VISA, MasterCard, and Discover. Payment by Cash or Check is not accepted. COD is not available.

Are there more products that I can order from the Kenwood Inn?
We will continue to add more items to our store in the future. Be sure to check back often to see our latest items.